Return, Refund and Exchange Policy
RETURN, REFUND AND EXCHANGE POLICY
Return and Exchange Policy: (stores and online)
You can return a product bought from us in case of damage and/or defect:
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Within 10 days for perishable goods
* Perishable goods refer to fruits & vegetables, eggs & dairy, bread, cheese, fresh juices and drinks and batter
2. Within 15 days for non-perishable goods
* Nonperishable goods refers to groceries, home cleaners, detergents, personal and beauty care items, health and wellness products
Products can be returned and exchanged ONLY if the original receipt is presented.
REFUND POLICY:
For Purchases Made At Stores:
In case you are eligible for a refund for a product purchased at any of our stores, you will receive a credit note that you can redeem against any future purchases at our stores
For Purchases Made Online/Via Whatsapp:
In case you are eligible for a refund for a product purchased online on our website or via WhatsApp, please note the refund will be credited via PayTM within 7 working days to your digital platform [your bank account, credit/debit card, digital wallet] used to make the payment. In case you have opted for cash on delivery, you will receive a credit note for the refund amount via email that can be used against future online purchases.
To know the status of your refund, please check with store manager or on our Customer Care at hello@wellbefoods.com or +91 96068 09090.
CANCELLATION OF ORDERS PLACED ONLINE OR VIA WHATSAPP
In case you have cancelled an order placed online or via WhatsApp, please note the refund will be credited via PayTM within 7 working days to your digital platform [your bank account, credit/debit card, digital wallet] used to make the payment.
Please contact our Customer Care at hello@wellbefoods.com or +91 96068 09090 for any clarifications.
WHAT WILL HAPPEN IF WE AREN’T ABLE TO COMPLETELY FULFILL YOUR ORDER?
Sometimes, due to unavailability of stock, some of the items may not be available at the time of processing the order. If there are some items from your order that will not be delivered, we will send you an email with details of the same. Please note than you will only be billed for the items we are delivering and not for your entire order. If you have already paid for your order, please note that the difference between your Order Amount and the final Billed amount will be credited to your digital platform [your bank account, credit/debit card, digital wallet] used to make the payment via PayTM within 7 working days.
NOTICED AN ISSUE WITH YOUR BILL?
If you note any discrepancies in your bill (incorrect amount billed, discount not applied etc), please get back to us within 30 working days of the day of billing.
You can check your purchase on our Customer Care at hello@wellbefoods.com or +91 96068 09090 with your transaction ID for the order.
WHAT IF SOME ITEMS ARE INCORRECT OR MISSING?
We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups. But, in the unfortunate event that you do find incorrect items or some items missing, you can reach out to our Customer Care on hello@wellbefoods.com or on +91 96068 09090 within 72 hours of having received your order.